ABOUT D23
D23 is “The Official Disney Fan Club” — established on March 10, 2009, as the first-ever “official” club of its kind in the history of The Walt Disney Company. From beloved Disney Parks to the legendary Walt Disney Animation Studios, Disney has built a rich legacy on imagination and creativity, but would be nowhere without its passionate fans.
D23 was established to bring Disney fans closer to the “magic” through one-of-a-kind experiences, special events, unique merchandise offerings, quarterly publications, exclusive online content, and opportunities to meet others who share the same affection for Disney. D23 offers fans an insider look at every corner of Disney, from the parks, animation, television and film to the treasures of the legendary Walt Disney Archives.
The “D” stands for Disney, and “23” represents 1923, the year that Walt Disney arrived in California and founded what was to ultimately become The Walt Disney Company.
BECOMING A D23 MEMBER
Visit the Membership Information page and select a General, or Gold Member.
There are 2 types D23 Membership: Gold and General. Gold Memberships provide the most benefits and is available for an annual membership fee. Gold Membership has two plan options: an Individual Plan with one (1) Gold Membership or as a Duo Plan with two (2) Gold Memberships sharing some benefits. Visit the D23 Membership page to see the pricing and benefits associated with each membership plan.
You must be at least 18 years old to purchase an individual D23 Gold Membership for yourself or as a gift for another person (who also must be at least 18 years old), to purchase a D23 Gold Duo Plan for yourself, as the primary member, and a second person, as the affiliate member (who must also be at least 18 years old), and to purchase any other D23 goods or services. Each individual is allowed only one membership.
Yes! Guests outside of the United States can join, upgrade and/or continue their D23 membership.
Yes. An email confirmation will be sent to the email address entered when you completed your transaction.
Yes! Please visit the Membership Information page and select the “Gift” membership option. Only Gold Membership plans are available as gifts. D23 gift membership recipients will receive instructions on how to register for access to D23.com. D23 Gift Memberships cannot be purchased or shipped internationally.
GENERAL MEMBERSHIP
General Membership is complimentary however you do not receive the annual member gift, the Disney twenty-three publication, access to exclusive events or any of the other benefits that Gold Members receive. You will still need to complete your sign-up process on D23.com, but no credit card is required.
Yes, you can upgrade at any time. Refer to the 'Membership Upgrade' section for instructions on how to upgrade.
A few discounts are available to General Members, but upgrade to a Gold Membership to get access to all our discounts and offers. To see current discounts available, visit the Discount and Offers page.
GOLD MEMBERSHIP
Visit the Membership Information page to see the pricing and benefits for Gold and Gold Family membership.
The initial subscriber and purchaser of the Gold Duo Plan will be designated as the primary member, and the additional secondary membership will be designated as the affiliate member. The primary member is responsible for the annual membership payment and receives the Gold Member Collector Set and four quarterly publications. The primary member determines the identity of the affiliate member and is responsible for providing the affiliate member with his or her D23 Gold Membership information to activate the membership. The affiliate’s D23 Gold Membership will terminate at the end of the annual Gold Duo Plan term, and the primary member will be responsible for either renewing or changing the identity of the affiliate member in connection with each renewal of the annual membership.
Both, the primary and the affiliate member are both D23 Gold Members, able to enjoy more of D23 Gold Membership independently. Both receive personalized Gold Member Cards and Gold Member Certificates. Each receiving access to virtual and in-person events, plus the ability for each Gold member to bring Guest(s) to select events. Each receiving access to special D23 Gold offers, including early access, discounts, and exclusive merchandise opportunities.
The Gold Member Collector Set and Disney twenty-three publication cannot be purchased separately as part of membership. On occasion, certain items may be available for D23 Gold Members to purchase through shopDisney.
As of January 1, 2021, Gold Family Memberships are no longer be available for purchase or renewal.
While we will continue to bring you events virtually, upon the return of in-person events, both D23 Gold Duo Plan members will be able to attend separately (or together) and each can bring guest(s) to select D23 events to join in the fun!
As of January 1, 2022, all D23 Gold Family members will have either transitioned or automatically renewed to the D23 Gold Membership Duo Plan.
Upon renewal, you should have received instructions all D23 Gold Family Members were emailed instructions on how to transition to the D23 Gold Duo plan. Note: D23 Gold Family Members who transition to D23 Gold Duo and current Gold Members who upgrade to Gold Duo will not receive a physical card or certificate for the affiliate member until they renew in 2021. Affiliate D23 Gold Members will receive an email with their member number and description of benefits upon registration.
Members are limited to a single membership per calendar year.
Your complete D23 Gold Member Collector Set should arrive within 6-8 weeks of purchase. To expedite receipt, some items may be shipped separately.
Yes. However, D23 Gold Memberships are non-refundable and non-transferable, and there are no credits or refunds for partial-year cancellations.
CHARTER MEMBERSHIP
D23 Charter Members are Disney Fans who joined D23 as D23 Gold Members when it was first established in 2009 and have remained Gold Members to date.
No. If you let your D23 Gold Membership lapse and wish to become a D23 Gold Member at a later date, the lapse in Gold Membership will cause you to lose Charter Member status.
No. In order to maintain Charter status, you have to remain a D23 Gold Member with no lapses in Gold Member status.
No. In order to maintain your D23 Charter Membership status, you must be an individual D23 Gold Member or the primary member on the D23 Gold Membership Duo Plan.
ACCOUNT MANAGEMENT/RENEWAL
Please contact GuestRelations@D23.com for any questions about your membership.
For D23 Gold Members in the United States, D23 will automatically charge the annual membership fee to the payment method provided until you cancel. Ensure the payment method is the one you would like to use for your Membership renewal by following the steps below:
Sign in to your Disney Account on D23.com.
Select My Profile from the Membership dropdown to access your Account information.
Verify that the payment method in the Payment Information section is the one you would like to use for your membership renewal. If no payment method is attached to your membership, please add a credit card.
Verify that the shipping address is where you would like your D23 Gold Membership offerings delivered. If no delivery address is attached to your membership, please add a new U.S. address.
Yes, your membership number and member since date will remain the same upon changing your membership level or downgrading to a D23 General Membership.
If you are a member living outside of the United States, your D23 Gold Membership plan will need to be manually renewed each year, starting in the last 30 days of your membership year by following these simple steps:
Step 1:
Sign in to your Disney Account on D23.com.
Step 2:
Select My Profile from the Membership dropdown to access your Account information.
Step 3:
Click the “Renew Now” button on the Account Information page or click “Renew” from the left menu.
Step 4:
Click “Renew Today” to go to the checkout page. Confirm your details and select “Complete Order” to checkout.
Your membership has been renewed for another year. Note: this 1-Year Plan will need to be manually renewed every year to continue your Gold Member benefits. You have 30 days after your membership expires to renew your membership without a lapse in benefits.
No, at the completion of your membership term, you must enter a new membership code provided to the primary member after successful renewal.
Your Disney Account is your access to everything Disney – allowing you to login to Disney websites, apps and other experiences, as well as your D23 membership. You must have a Disney Account to be a D23 member.
When signed in to D23.com, you can also view your account information (including membership expiration date) by clicking on “My Profile” from the Membership dropdown. For Gold Members, the expiration date is also on the back of your membership card, either the physical card or virtually in the D23 App. General memberships do not expire.
Please contact GuestRelations@D23.com for additional questions about membership expiration.
If you are a current D23 Member, please click here and ensure that D23 emails are selected in the list.
Please check your email Spam folder for emails from D23. Mark any emails from D23 as “Not Spam” to add it to your whitelist which should send future emails to your regular Inbox.
If you are a current D23 member, please contact GuestRelations@D23.com and provide your membership number and the name under which the membership is registered.
If you are not a D23 member, and would like to join the Official Disney Fan Club, visit the Membership Information page and join D23 today!
MEMBERSHIP UPGRADE
Upgrading your Membership just takes a few simple steps!
Step 1:
Sign in to your Disney Account on D23.com.
Step 2:
Select My Profile from the Membership dropdown to access your Account information.
Step 3:
Select Upgrade from the left menu.
Step 4:
Select the Upgrade Today button for either a D23 Gold Membership Individual or Duo Plan to upgrade. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.
Have a question? We’re happy to help! Please call (855) D23-5973 or email GuestRelations@D23.com to reach our Guest Services team.
Yes, you may upgrade at anytime.
Step 1:
Sign in to your Disney Account on D23.com.
Step 2:
Select My Profile from the Membership dropdown to access your Account information.
Step 3:
Select Modify/Cancel from the left menu.
Step 4:
Select the Upgrade Today button to upgrade. Follow the prompts to confirm. Congratulations! You have upgraded your D23 Membership.
Notes: Upgrading your Membership mid-cycle does not extend your existing renewal date, you will receive a new Membership card in the mail.
Major credit cards are required for purchasing a Gold Membership plan. We accept Visa, MasterCard, American Express and Discover. We cannot accept gift cards, Disney Rewards® Redemption Cards, PayPal, Visa Checkout, Apple Pay™ or any other form of payment.
HOW TO CANCEL
D23 Memberships are non-refundable and non-transferable, and there are no credits or refunds for partial-year cancellations. However, you can cancel the renewal of your Membership following the steps below.
Step 1:
Sign in to your Disney Account on D23.com.
Step 2:
Select My Profile from the Membership dropdown to access your Account information.
Step 3:
Select Modify/Cancel from the left menu.
Step 4:
Select the Cancel Your Gold Membership link then follow the prompts to confirm.
MEMBERSHIP SHIPPING
The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, contact Guest Services by selecting a contact option at the bottom of this article.
We are unable to allow guests with billing addresses outside of the United States to ship to an address in the United States.
We are unable to ship to a PO Box location for any U.S. Territory or international address. Express Delivery is not available. Please be advised that we are unable to ship to the following countries or geographical areas: Afghanistan, Albania, Andorra, Antarctica, Argentina, Armenia, Ascension Island (UK), Azerbaijan, Belarus, Bosnia , Bouvet Island (Norway), British Indies Chagos, Bulgaria, Caroline Islands, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo (Democratic Republic of), Croatia, Cuba, Czech Republic, Estonia, Falkland Islands, French Southern Territories, Gambia, Georgia, Ghana, Greece, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Hungary, Kazakhstan, Moldova, Kyrgyzstan, India, Indonesia, Iran, Iraq, Jan Meyen Island (Norway), Johnston Island (US), Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Liberia, Libya, Lithuania, Macedonia, Malaysia, Marshall Islands, Mayotte, Midway Islands (US), Myanmar, Nauru, Nigeria, Niue, North Korea, Pakistan, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Pierre and Miquelon, Sao Tome and Principe, Senegal, Serbia & Montenegro, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, Sudan, Syria, Svalbard and Jan Mayen, Taiwan, Tajikistan, Thailand, Togo, Tokelau (New Zealand), Tristan Da Cunna (UK), Turkey, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wake Island (US), Western Sahara, Yugoslavia
Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.
Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. D23 can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.
D23 EVENTS
Disney fans are everywhere, and so are D23 events! Over the past few years, we have held events all over the United States. Because of the rich Disney history in Florida and California, many events are held in these locations!
D23 offers a mix of complimentary and premium events for D23 Members. The prices for D23 Member events vary by event.
D23 Membership includes the opportunity to attend special D23 Member events—but separate event tickets must be purchased or reserved, as applicable, by the D23 Member in order to attend said events. Because some events have very limited capacities, we cannot guarantee that being a D23 Member will mean you get into each D23 Member event.
Make sure you verify that your login information is correct on D23.com. You may have associated an email or a username to your account login. After logging in, double-check the profile page on D23.com to ensure your membership information is appearing correctly. Once on the event ticketing page, have all personal information ready to go! (Guests will have eight (8) minutes to complete the checkout process.)
Check event specifics, such as age and mobility requirements, to make sure all planned attendees are able to experience the event.
When ticketing information is available, it will be listed on the D23 Events page. To purchase tickets, visit the event page at the date and time listed and you’ll be directed on how to purchase or reserve tickets.
Helpful hint: Double-check the event details before completing the checkout process! Some events are in multiple cities or have similar event titles. Once purchased, tickets are strictly non-refundable and non-transferable.
All guests must coordinate ticket purchasing with other D23 Members ahead of time. Be sure not to use a D23 Gold Member account in more than one tab or browser, as the system will not allow multiple authenticated sessions at one time, and you could lose your opportunity for tickets. Be sure to have correct spelling of friends’ names and confirmed availability. In addition, make sure that multiple D23 Members do not purchase tickets for each other and create duplicative tickets for the same event. As a reminder, tickets are strictly non-refundable and non-transferable.
Please do not come to an event unless you are confirmed to attend. We do not have a waitlist at the door for any events. Additionally, please don’t bring more guests than noted in your confirmation, as we cannot accommodate guests without tickets.
All D23 Member-exclusive events are only open to D23 Members in good standing. You must bring your current D23 Membership card (either the physical card or virtually in the D23 App) and valid photo ID in order to attend a D23 event.
New D23 Memberships typically take two to three (2–3) business days to update in the ticketing system. Please make sure you have purchased your D23 Membership at least four (4) business days prior to the event ticket on-sale date to ensure a smooth checkout.
All D23 guests will have the option to select “PRINT AT HOME” or “MOBILE” while completing the ticket checkout process. Guests will receive a confirmation email once checkout has been completed. If a guest selects “PRINT AT HOME,” the confirmation email will include a link to print the tickets; if a guest selects “MOBILE,” they will immediately receive a text message with a link to load tickets. Event ticket links will be accessible through the event day and may be redownloaded or reprinted. However, each ticket may only be scanned once at the event check-in.
PLEASE NOTE: Standard text message rates may apply to those who select “MOBILE.”
Once you’ve purchased your tickets, keep an eye on your email! All important event updates will be communicated through the email provided during the checkout process. Please pay close attention to the Event Reminder email, typically sent a few days prior to the event; this email often contains the most up-to-date information.
You can also follow DisneyD23 on Facebook, X, YouTube, TikTok, and Instagram.
Additionally, make sure to update your account preferences on Facebook and YouTube to ensure that you get all the latest Disney news from D23!
Check spam and junk folders to ensure the tickets have been successfully delivered.
Emailed tickets will be sent from DisneyD23@events2email.com. Please make sure your mobile device can receive incoming text messages and data. If you still haven’t received tickets within 48 hours of the event, please contact Guest Services at GuestRelations@D23.com or call us during normal business hours (Monday-Friday, 6 a.m. to 6 p.m. PST) at (855) 323-5973.
All D23 Members will have eight (8) minutes to fully complete the event ticket checkout process. If tickets in your cart have not been paid for at the end of the allotted checkout window, they’ll be released and available to the next guest in line. Please have D23 Membership and payment information ready at the time of purchase.
D23 and The Walt Disney Company are not liable for technical, hardware, software, internet speed, telephone, or other transmission failures of any kind; lost or unavailable network connections; or incomplete, garbled, or delayed computer transmissions whether caused by D23, users, or by any equipment utilized in purchase or by human error which may occur in the processing of submissions and/or which may limit a participant’s ability to purchase.
All guests must provide a ticket when checking in for a D23 event. D23 Members must show their valid D23 Member Card, either physical card or virtually in the D23 App. Valid photo identification is also required. If the D23 member has purchased multiple tickets to the event, they should arrive with their guests so everyone can check-in at the same time.
Due to the unique customization of our events, be sure to arrive during the listed check-in window, as our experiences will begin on time and do not allow for late arrivals.
If you require additional accommodations, email us directly at GuestRelations@D23.com or call us during normal business hours (Monday-Friday, 6 a.m. to 6 p.m. PST) at (855) 323-5973 and provide as much information as possible. We’ll do our best to make sure options are available to accommodate your request.
Yes, sign language interpreting is available upon request. If you wish to request for sign language interpreting services for an event, please submit said request to us directly at GuestRelations@D23.com or call us during normal business hours (Monday-Friday, 6 a.m. to 6 p.m. PST) at (855) 323-5973 at least two weeks prior to the event date. Please note: some events may not be appropriate for a sign language interpreter, as not all events have a formal presentation.